FAQ'S

How do I sign up? 
Bookings are preferred as we have some busy classes on the schedule. Bookings and payment are taken before class via our Punch Pass booking system. 

• First click on to Timetable

• Click on the class you wish to attend

• Create a log in or purchase a pass to book in. 

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Then just turn up to class 10 mins before start time. See you on the mat!

How do I check my bookings/reservations?
Under “My Reservations” beside your name in the top right-hand corner. See pic below

 

How do I cancel or move a class booking?

1. Click on your class reservation

2. Click on Manage Reservation

3. Click on Move or Cancel reservation- DONE!
   See Pics Below

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How do I book for 2 or more people? 
Wear something that you feel comfortable in and can move freely in. Gym clothes, stretchy pants, bare feet or yoga grippy socks.
Bring layers and warm socks for relaxation for the colder months that you can wear at the beginning and in your cool-down. No shoes inside studio please.

How do I add the booking page to my phone?
Absolutely, yes! Yin, Restorative yoga, Chair and Gentle flow are extremely beginner friendly and the other classes vary in intensity. If you look at class descriptions, you will get a good understanding of the different options available to you.
Please let the teacher know of any injuries or recent changes to your body e.g. pregnancy or low blood pressure. 

How do I reset my password?
Our cancellation policy is 8 hours before our group classes and 24 hours before our one on one sessions. Please cancel your booking in Punch pass or you will be charged for the class. please note that cancellation is required from all passes and memberships.
If your cancellation is late, (within the 8 hours period), but provides a spot to someone on the waitlist - you will not be charged for the class ;) So please let us know. Thank you

Can you extend my expired pass? 
Extensions are not offered on expired passes, 'its use it or lose it!' unless there are extraordinary circumstances.
Please note that we  send out email reminders one month before and/ or 2 classes remaining which ever comes first, to help give you time to complete your pass. Our 10 x class pass is 4 months, and our 5 class pass is 2 months. Our intro offer is within 14 days. More info here: